Customer Service
Our Mission is to Make Your Job Easier.
Customers
At Lubesta, we offer a variety of secure payment methods for your convenience. Lubesta accepts payment with Visa, MasterCard, Discover, American Express, PayPal, check, or wire transfer. All transactions are protected with robust security measures to ensure a safe and seamless purchasing experience.
Delivery times depend on the product and your location. We do our best to connect you to the nearest supplier, if feasible, for reducing costs and saving time. Estimated delivery times will be provided at checkout and in your confirmation email.
Yes, once your order has been shipped, you will receive a tracking number via email to follow your shipment.
Most shipments are delivered within the time frame shown on the product page. If we haven’t received shipment confirmation from our supplier within 7 days of the original expected ship date, we will work closely with the supplier to update the shipping details or cancel the order. If we cannot provide a reasonable expected ship date within that 7-day period, the order will be canceled. If you have any questions, please feel free to reach out to our Customer Care team at info@lubesta.com or +31642216461.
Shipping costs depend on the destination and the size of your order. Detailed shipping information will be provided at checkout.
We use our growing network of shipment centers that are strategically located across the world. We ship from various locations depending on the product and supplier. Shipping location of each order will depend on the product ordered and stock availability. Our goal is to connect you with the nearest supplier to minimize shipping times and costs whenever possible. This approach ensures faster deliveries and more efficient service.
If you received an incorrect item, please contact us immediately at info@lubesta.com or call +31642216461, and we will assist with the return or replacement.
Yes, Lubesta offers a return policy for most products. You have the option to return purchased goods within two weeks for a full credit or exchange (provided the product is undamaged), without needing to provide a reason, by simply sending the items back. Please refer to our Returns & Refunds policy for details on how to return an item.
If the products have not yet left our warehouse, we may cancel your order. Please contact us as soon as possible for cancellation.
For large or bulk orders, we may offer discounts. Please contact us at info@lubesta.com or +31642216461 for more details.
Some products may have a minimum order quantity, which will be specified on the product page.
Enter the code at checkout. The discount will be applied to your total.
Yes! Earn points with every purchase and redeem them for discounts.
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Have any questions about how we can assist your business? Drop us an email, and we’ll respond promptly.